It certainly isn't happening today, but at one point in time a claim rep would spend a considerable amount of time in the field. I can imagine how that might sound to today’s claims community; “in people’s homes?!” Yup, in injured employees’ actual homes, taking statements, working through the details and dealing with all the elements that come along with it. Today, the life of an adjuster is very different. Today a claim rep's desk is so jam-packed, so completely full, drowning in stacks of bills to pay that there is no way they are going out in the field to meet an injured worker in person. What's happening in case loads today that impact our ability to generate positive outcomes?